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Privacy Policy

PRIVACY POLICY

Your privacy is important to us. Gym Store participates in high standards of privacy programs, we have made a commitment to meet the programs' strict requirements regarding how we treat your personal information.
The policy was last updated on Jan 4, 2024

By definitions, GymStore, Gym Store, and GymStore.com refer to Gym Store Fitness Supply LLC. and all affiliated companies. Below is the Gym Store privacy and security policy:

Security

The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the internet.

Gym Store has obtained a digital certificate from BigCommerce.com, a leading provider of Internet trust services. When visiting a page on our site that includes any of your personal information , the bottom of your browser will display an icon lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.

To authenticate the security of your connection before submitting any of your personal information, you can double-click on the icon to display our digital certificate.

Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you visit the Gym Store showroom, or contact us by phone, or fax your order to us.

Cookies

When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring website, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of Gym Store and you, our customer.

You can visit our website without cookies if you choose to do so. However, please be aware that some feature of the site may not function properly or may be slower if you refuse cookies. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browser's help menu to learn how to change your cookie preferences.

Registration

In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.

How to Access / Correct Your Information

You can access all the personally identifiable information that we collect and maintain by calling 866-496-2897 or 718-366-7804, by mail (PO BOX 291 Chinchilla, PA 18410), or via e-mail. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

If you place and order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third.

What Information is Collected

When you choose to place an order with us, you are invited to log-in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by click on the "My Account" link at the top of every page and select a link that corresponds to the information that you would like to change in the "Personal Information" section of "My Account"

Placing an Order

When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID number. You should also include other information fields such as your telephone number, to allow us to contact you're regarding your order if necessary. This information is collect to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of Gym Store and you, our customer.

Links

Our website links to manufacturers', and other related sites for your benefit. Gym Store is not responsible for the privacy practices, security, or content of such websites. If you click on one of these links, you will be redirected to their website and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.

Relationships/Sharing Information

Gym Store maintains special relations with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes.

Gym Store may share account or other information when we are required by law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

You agree that Gym Store may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Gym Store also shares information with outside companies that perform services for Gym Store. For example, when service is required or when a customer signs up for our e-mail newsletter, Gym Store will provide the customers e-mail address to third party e-mail distribution companies that transmit e-mails on behalf of Gym Store. Your e-mail address will not be used by these companies for any purpose other than for the transmission of e-mails for Gym Store.

We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. Gym Store takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.

Gym Store has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e-mails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand you interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings. For more information about the companies with who Gym Store shares customer information, please contact us.

Use of Information

We may use your information in a number of ways, including the following:

In order to serve your better, we may combine the information you provide us online, in our showroom and through our catalogs. We use that information to improve your overall shopping experience.

To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.

To enhance your online shopping experience.

For marketing and promotional purposes.

Mail & SPAM Issues

You may request to receive the Gym Store catalog, brochure periodically by mail or e-mail notification of specials that may be of interest to you. Gym Store will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at nay time by contacting us with collected at our site. Registrants may opt out receiving materials from us at any time by contacting us with such request. Please contact is via e-mail, by telephone 866-496-2897 or 718-366-7804, by Fax 866-496-2897, or via mail PO Box 291 Chinchilla, PA 18410. Enclose a copy of the mailing label and Include your name, address, and other information as it appears on the mailing label, and indicate "Do not mail."

Our Commitment to Children's Privacy

We never collect or maintain information at our website from those we actually know are under 13 years of age, nor is any part of website structured to attract anyone under 13 years of age. If security or privacy is still of concern to you. If you do not want to receive promotional e-mails from Gym Store, you may contact us.

Note: Once you have submitted your request you should assume that is has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.

Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with Gym Store.You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form, print, and fax it to us at 866-496-2897If you prefer, you can always call 866-496-2897 or 718-366-7804, and place your order by telephone. You may also choose to visit our warehouse location and deal directly with one of the Gym Store professionally trained sales associates. If you have any questions regarding this privacy statement, the practices of this site, or your dealing with the website, you can contact our webmaster.

Changes to Gym Store Privacy Policy

By visiting our site you consent to our collection and use of your customer information as described in this policy. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on the site without notification.

Your California Privacy Rights

If you are a California resident, you have the right to receive: (a) information identifying all third-party companies to whom Gym Store may disclose to, within the past year, personal information pertaining to you and your family for the company's direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please e-mail your request.

Please allow up to 30 days for a response.

Mailing Address
Gym Store Fitness Supply
987 Woodtick Rd.
Waterbury, CT 06705
T. 866-496-2897

Email: privacy@gymstore.com

Website: http://www.gymstore.com